It’s tough to be a Customer Service Provider. Competition in the market place is intense and hard won business is often put in jeopardy when competing airlines merge or, even worse, go into chapter 11 or liquidation. Yet John Bruckman is a survivor. John’s Southern Californian based CSP company, Interact, has a healthy market share of the Central and South American market. Originally founded to source movies and TV shows, Interact has been diversifying to ensure the revenue keeps flowing. Steve Harvey talks to John Bruckman about what the future holds for Interact and CSPs in general.